Contact Pawtrait Co. — Customer Support & Inquiries
Contact Pawtrait Co. Have a question about our collections, or need help with an order? Contact Pawtrait Co. today, and our dedicated customer support team will be happy to assist you. Whether you want to check the status of a custom order, ask about our premium pet portraits, or need guidance choosing the perfect gift for a fellow pet parent, we are here to ensure you and your furry family members have a flawless experience from start to finish.
To help us resolve your inquiry as quickly as possible, please fill out the contact form below with your full name, email address, and a detailed message. If your inquiry is regarding an active order, please make sure to include your Shopify order number (e.g., #1001) so our team can immediately pull up your account history.
For common inquiries regarding production timelines and shipping speeds, you can always reach out to contact Pawtrait Co. for quick updates:
* Custom Artwork Timelines: Our digital designers typically complete initial previews within 2-4 business days. You will receive an email notification to review your proof before printing.
* Shipping and Delivery: Once approved, items are carefully manufactured and shipped across the United States. Transit times vary depending on your location.
* Custom Support Hours: Our dedicated help desk monitors incoming messages Monday through Friday, responding to most inquiries within 24 hours.
We pride ourselves on providing high-utility, personal service to our passionate community of cat and dog owners. No matter what you need, please don't hesitate to reach out. Contact Pawtrait Co. today and let us know how we can help upgrade your pet-loving lifestyle!
### ❓ Can I change my photo after ordering?
If you need to update the photo used for your custom portrait, please reach out to Contact Pawtrait Co. within 2 hours of placing your order. Once our design team begins the digital illustration process, photo changes may be subject to an additional adjustment fee.